Remote user research
Remote user research lets researchers observe how people use a product or discuss an experience. It can involve a video call, screen sharing, a prototype or an unmoderated task.
Prepare your environment
Use the requested device and a stable connection. If a quiet space is needed, plan it before the scheduled session.
Read recording consent
Providers may request permission to record screen, audio or video. Understand what is recorded and how it is used before consenting.
Report what you notice
Researchers need your real reactions, including confusion. You are evaluating the product experience, not taking a test.
Frequently asked questions
What is the difference between a remote interview and usability test?
An interview focuses on your experience and views; a usability test focuses on how you use a product or prototype.
Do I need special equipment?
Only what the provider specifies, often a phone or computer and an internet connection.
More participant guides
Explore safety checks, research formats and screening guidance in the Scoutela guides hub.